Privacy Policy

Last updated November 13, 2026

This policy explains what information Daywell Team (“Daywell”, “we”, “us”), based in Palm Bay, Florida, collects through our website at daywellteam.com and our app at app.daywellteam.com (together, the “Services”), how we use it, and the choices you have. If you have questions, email [email protected].

1. Who is responsible for your information

For our website, demo requests, and sales conversations, Daywell decides how your information is used. Inside the app, your employer or the restaurant that set up the workspace (our “Customer”) decides what information is added and who can see it. We handle that information on the Customer’s behalf and following their instructions. If you are a team member with questions about information in your workspace, please contact your employer first.

2. Information we collect

  • Information you give us on the website. When you request a demo, book a time, contact us, or introduce yourself for a job, we collect what you type in the form, such as your name, email, phone number, restaurant name, number of locations, and your message. If you email us, we keep your email and our replies.
  • Account information. When you use the app, we collect your first and last name, preferred name, email address, and the role and locations your workspace gives you. You or your workspace may also add a profile photo and a phone number.
  • Workspace content. Information you and your team add to the app, such as schedules, availability, time-off requests, Play Chart positions, chat messages, voice notes, files, checklists, training progress, and notes. Customers may also import time punches and sales figures.
  • Team member records. If a Customer uses these features, the app holds ratings, accountability and discipline records, signatures confirming receipt, recognition rewards, and pay information. These are only visible to the people the Customer allows.
  • Billing information. When a Workspace Owner subscribes, our payment provider, Stripe, collects their card details and billing address. We receive the plan, payment status, and a billing email, but we never see or store full card numbers.
  • Device and usage information. Basic technical information needed to run the Services, such as your browser type, the pages you open, sign-in times, and error logs. If you turn on notifications, we store a notification token for your device.
  • Cookies and similar technologies. See our Cookie Policy. We only use analytics cookies if you say yes.

Voice huddles connect people’s devices directly and are not recorded.

3. How we use information

  • To provide, maintain, and improve the Services, including sending notifications and emails you have turned on.
  • To respond to demo requests and messages, and to schedule demos.
  • To provide support. Daywell staff can open a Customer’s workspace only to help that Customer, with a reason and a time limit. Every support visit is recorded, and Customers can ask us for that record.
  • To keep the Services secure, prevent misuse, and meet legal obligations.
  • To consider you for roles at Daywell, if you send us your details.

We do not sell personal information, and we do not use workspace content for advertising.

4. How we share information

We share information only as needed to run the Services:

  • Within your workspace. People in your workspace can see information according to the roles and access settings your Customer chooses. Each location sees only its own information unless the Customer allows otherwise.
  • Service providers. Companies that host and run parts of the Services for us. Today these are Supabase (database, sign-in, and file storage), Cloudflare (website and app hosting, domain, and email routing), Resend (email delivery), Stripe (payments), the notification services built into phones and browsers (such as Apple and Google), and, if you agree, Google Analytics on our website. They may only use the information to provide their service to us.
  • Legal reasons. If required by law, or to protect the rights, safety, and security of our users, the public, or Daywell.
  • Business changes. If Daywell is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that deal, and this policy will continue to apply.

5. How long we keep information

We keep workspace content for as long as the Customer’s account is active, or as the Customer instructs. For example, chat messages are kept for one year unless the Customer chooses a different period. When a Customer closes their account, we delete or return their workspace content within a reasonable time, unless we must keep some of it by law. We keep demo requests and messages for as long as needed to respond and follow up.

6. Security

We use industry-standard measures to protect information, including encrypted connections, access controls that keep each workspace and location separate, extra protection for team member records, two-step verification for leaders, and limited staff access. No system is perfectly secure, so please use a strong password and keep it private. If we learn of a security incident that affects a Customer’s information, we will tell that Customer without unreasonable delay.

7. Your choices and rights

  • You can update your name, photo, and contact details in the app, and turn notifications on or off.
  • You can decline or withdraw analytics cookies at any time using Cookie Settings.
  • Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information. To make a request, email [email protected]. If your information is in a Customer’s workspace, we may refer your request to that Customer.

8. Young team members

Restaurants may employ team members under 18, and a Customer may add them to its workspace as part of their employment. We use their information only to provide the Services to that Customer. Daywell is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has given us information, please contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. If we make important changes, we will let Customers know in the app or by email before they take effect. The date at the top shows when it was last updated.

10. Contact us

Email [email protected] with any questions about this policy or your information, or write to us at:

Daywell Team
489 Olsmar St SW
Palm Bay, FL 32908